Shipping Policy

Last updated: July 29, 2026

Thank you for shopping with Alpha & Omega. We carefully prepare and package every order to ensure your products arrive safely and in excellent condition.

Order Processing

Orders are normally processed within 5-12 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotional periods, holidays, or periods of high demand, processing may take slightly longer.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the delivery destination and selected shipping method.

Free standard shipping is available when purchasing two or more products.

Any available free-shipping promotion will be automatically applied at checkout when the order meets the required conditions.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and handed over to the shipping carrier.

• European Union: approximately 5–12 business days
• International orders: approximately 7–20 business days

These delivery times are estimates and are not guaranteed. Delays may occur because of customs inspections, weather conditions, public holidays, courier disruptions, or other circumstances outside our control.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.

Tracking information may take up to 48 hours to update after the parcel has been collected by the courier.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

These charges are not included in the product or shipping price and are the responsibility of the customer.

Alpha & Omega is not responsible for delays caused by customs authorities.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately at alphaandomega@gmail.com if you notice an error in your shipping details.

Once an order has been dispatched, we may not be able to change the delivery address. Additional shipping charges may apply if an order is returned because of an incorrect, incomplete, or undeliverable address.

Lost, Delayed or Stolen Packages

Alpha & Omega is not responsible for delivery delays caused by the shipping carrier.

If your tracking information shows no movement for an extended period, please contact us at alphaandomega.eu@gmail.com, and we will assist you in contacting the courier.

If a parcel is marked as delivered but cannot be located, please first check with household members, neighbours, the building reception, or the local delivery office.

We are not responsible for packages that are lost or stolen after the courier has confirmed successful delivery.

Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery at [your email address].

Please include:

• Your order number
• Photographs of the packaging
• Photographs of the damaged product
• A brief description of the issue

Do not discard the original packaging until the issue has been reviewed.

Returned or Refused Packages

If a package is returned because it was refused, unclaimed, or sent to an incorrect address, the customer may be responsible for the cost of reshipping the order.

Original shipping charges are non-refundable unless the return was caused by an error made by Alpha & Omega.

Pre-Orders

Products marked as pre-orders will be shipped according to the estimated dispatch period shown on the product page.

If an order contains both available and pre-order products, the full order may be shipped together when all products are ready unless otherwise stated.

Contact Us

For questions regarding shipping or delivery, contact us at:

Alpha & Omega
Email: alphaandomega.eu@gmail.com